YMCA SA App

The NEW YMCA SA App is based on the industry-leading MyWellness platform taking your fitness experience to the next level with in-app class bookings, bespoke fitness plans, workout tracking, and integrating with all major fitness tracking platforms.

Download the YMCA App now on your smartphone Google Play or iOS App Store

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Benefits of the App

  1. Conveniently book and manage group fitness
  2. All your fitness activity data in one App - integrates with all leading fitness Apps
  3. Record and track your workouts and fitness activity indoor and outdoors
  4. Follow bespoke fitness programs 'prescribed' by qualified trainers
  5. View video tutorials on how to use the equipment and perform exercises with correct form
  6. Track your results and measurements/body scans to view progress towards your fitness goals

Getting Started with the App & Bookings

Members can book Group Fitness classes up to 4 days in advance, with a maximum of 2 bookings per day and a total of 4 active bookings at once. To avoid a 'strike', withdraw any bookings up to 1 hour prior to the start of the class. Group Fitness bookings are not mandatory but strongly encouraged to avoid disappointment, in particular for classes in high demand.

Setting up an account

FAQ's

Do I need to download the App?

If you are a member and plan to attend Group Fitness classes then yes, we strongly encourage you to download the App and use it to book your Group Fitness sessions. It is not a requirement to pre-book your Group Fitness, however, some classes regularly fill up with members pre-booking on the App.

The App is also useful for those not using Group Fitness, as it acts as a hub to track all of your fitness and workout activity (all leading health and fitness App integrate into the YMCA SA App). We will also be introducing further functionality including prescribing programs.

How do I book Group Fitness?

Use the new YMCA SA App! Download the app, create a new account, select your YMCA centre, then click 'Book a Session' to view the timetable to see a list of all Group Fitness classes. Keep in mind we need to first approve your account, hence it may be a day before you are able to book through the App.

What are the booking rules?
  • Members can book into up to 2 Group Fitness Classes per day, 4 days (96 hrs) in advance. The total number of 'active' bookings can not exceed 4.
  • Members can cancel their bookings with no penalty up to 1 hour before the class. 2 ‘no-shows’ within 2 weeks will result in App booking privileges withheld for 2 weeks.
What do I do when I get to the Centre?

Please come at your booking start time. We likely will not be able to have you in the centre until your booking timeslot starts to abide by occupancy requirements. Please follow social distancing if waiting outside.

Members and visit pass holders, scan your membership card as usuals. And let the Customer Service team know your name and that you have booked a session on the App.

What about the old online booking system (Active Carrot)?

Your online customer account is still available for information such as debit payment history, visit history, and updating your payment details. However you are no longer able to book Group Fitness through this system.

For booking Group Fitness, the new YMCA SA App completely replaces the old system (Active Carrot)

I can't find the Google Play version of the App?

Sorry, the app was only just published and it takes a couple days to show up in the search listing.

You can access the Google Play version here.

With so many sessions it's hard to see the group fitness timetable?

There are a lot of sessions in the timetable each day, so to make it easier to find what you are looking for use the filter function by clicking on the 3 lines in the top corner and then click the little + icon to create a new filter with your preferred sessions (video to come).

Also, our usual group fitness timetable is posted under the Gym>Group Fitness on our website.

I'm having issues booking a session?

There are two likely causes:

  • Upon downloading the App and registering a new account we need to verify your membership before you can book. This may take up to 24 hours.
  • Please be aware of the 'booking rules'. The class may not yet be available to book. Members can book 72 hours in advance.

If you feel the above two causes do not apply, please give us a call to help troubleshoot.

How do I adjust or opt out of emails/notifications from the App?

For email notifications, users should navigate to mywellness.com and login with their credentials, once logged in, select 'settings' (top right within the picture).

Under 'Notification settings', the user can enable or disable email notifications.

For Push notifications and email, within the mywellness app users can select Profile > Settings > Notifications. Here the user can enable or disable push notifications from the mobile app.

Youth under 16 can't seem to register?

To be in accordance with MyWellness terms of use, anyone under the age of 16 needs parental consent. Hence we would be happy to set up the account on your childs behalf if you send us an email with their (Full name, DOB, and email) and clear consent to use creating an account for them. We can also set this up in person as long as the consenting guardian is present.

Please note you do not need to create MyWellness accounts for your children if you are looking to use the program pool for a swimming session. Setting up an under 16 MyWellness account only comes into play for Active Youth members.

I don't have an email address, can I still use the app?

Unfortunately not, and email address is required to utilise the App. While you will be unable to pre-book sessions and group fitness, our staff can help advise you of the times/classes which generally speaking do not fill up and are available for those 'dropping in'.

If you need an email address, create a free one with Outlook or Gmail. Even if you just use it to sign up for the app and not ongoing, you just need to click the link in the confirmation email generated on sign up.

What about my privacy and terms of use associated with the App?

When you download the YMCA SA App you are prompted to either sign-in (existing MyWellness users) or to create a new account. There is no connection to the previous booking system, hence unless you have previously used MyWellness, you need to create a new account. A new account only requires your first and last name, email, date of birth, and gender. Please use the same details you have provided for your membership to enable us to match your MyWellness account to your on-site membership account.

MyWellness is an international app and service produced by a company called Technogym. We have partnered with Technogym to rebrand their App to display information customised to our YMCA centres (ie. group fitness timetables). When you create a new account, you are creating an account with MyWellness, not YMCA SA. The terms of Use and Privacy Policy associated with a MyWellness account are linked to while creating the account and can be viewed here. As part of the account creation process, you are required:

  • Consent to the use of your data concerning health for the purposes of delivering the service. This relates to the App being able to connect with other Health apps on your phone, or fitness tracking devices. Once the account is created you can choose whether you establish any of these integrations which brings all your Health data into one location (versus having to use multiple Apps). The consent also pertains to things such as entering your height, weight, heart rate, etc which are used in assigning training programs and other core functions of the App. Again, despite consenting to this in the account creation process, entering this health data is completely optional.
  • Consent to the processing of personal data for marketing purposes. Once your account is created you can adjust the notification/email settings to your preference. You can also at any time delete your account, which removes all of your data form the MyWellness database. As per the MyWellness terms and privacy policy, Technogym can only use your data for the purpose of delivering the services within the App; they are unable to sell or use the data for different purposes.
  • Enable your location. This is so the app can populate a list of YMCA centres closest to you, enabling you to select your centre). You can disable the Apps permission to access your location after the initial set up if you wish.